For product teams

Your users are already telling you what to build next

FeedbackMind connects to every channel where customers talk, finds patterns across thousands of messages, and tells you what matters this week.

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Free for 14 days · No credit card required

Weekly Synthesis Mar 10 – 16, 2026
1,247
Feedbacks
72%
Positive
8
Themes
Mobile app crashes on iOS 19
142 mentions · 89% negative
Urgent
New export feature well received
203 mentions · 94% positive
Positive
Dashboard loading time complaints
89 mentions · trending up
Rising
Trusted by
Lumina Stackbase Orbitly Planum Keyflow

The feedback problem isn't volume. It's visibility.

Your team collects feedback from Intercom, Slack, surveys, support tickets, and app store reviews. Hundreds of messages every week. The data is there — the problem is that no one has time to read it all, remember it all, and connect the dots.

"We had 2,000 support tickets last month. Somewhere in there was the signal to prioritize mobile performance. We found it three sprints too late."

FeedbackMind exists so that never happens again. It reads everything, finds the patterns, and delivers a clear weekly synthesis — so your roadmap reflects what users actually need, not what you think they need.

Sentiment

Context-aware sentiment, not just positive/negative

FeedbackMind understands sarcasm, mixed signals, and the difference between frustration and a feature request. Every piece of feedback gets scored on a nuanced scale.

  • Detects frustration, confusion, delight, and urgency
  • Tracks sentiment trends week over week
  • Alerts you when sentiment drops on key themes
Sentiment over time Last 8 weeks
Positive
Neutral
Negative
1
Mobile app performance
142 mentions · mostly iOS
↑ 34%
2
Dashboard load time
89 mentions · enterprise segment
↑ 18%
3
Onboarding confusion
67 mentions · new users
New
4
Pricing page unclear
56 mentions · trial users
↓ 8%

Themes

Patterns surface automatically — no tagging required

Using vector embeddings (not keyword matching), FeedbackMind clusters similar feedback into themes with urgency scores, trend direction, and representative quotes.

  • Clusters by meaning, not just keywords
  • Tracks new and rising themes week over week
  • Urgency scoring based on volume, sentiment, and velocity

AI Chat

Ask your feedback database anything

Don't wait for the weekly report. Ask questions like "what do enterprise users think about our API?" and get instant, source-cited answers from your entire feedback history.

  • Natural language queries across all your data
  • Every answer cites specific feedback sources
  • Follow-up questions to drill deeper
Ask your feedback
What are enterprise users saying about onboarding?
Based on 312 feedbacks from enterprise accounts this quarter: SSO integration (47 mentions), role-based permissions (38), and bulk user import (29) are the top requests. Sentiment around onboarding has dropped 18% since February — primarily driven by teams with 50+ seats.
Which customers mentioned SSO specifically?
SSO was mentioned by 12 enterprise accounts, including Acme Corp (via Intercom, 3 tickets), Globex (Slack, 2 messages), and Initech (NPS survey). 8 of 12 rated it as "blocking procurement."
Ask a follow-up question…

Connects to your stack

Two minutes per source. No engineering required.

Intercom
Chat & tickets
Slack
Channels & threads
Typeform
Surveys & forms
Jira
Issues & feedback
Google Reviews
App & business
CSV Upload
Any data source

Simple pricing, no surprises

14-day free trial on every plan. No credit card required.

Starter
$29 /mo

For small teams starting to listen to users systematically.

  • 1,000 feedbacks per month
  • 3 source connections
  • Weekly synthesis report
  • Email support
Get started
Most popular
Growth
$109 /mo

For product teams that need deeper analysis and real-time answers.

  • 10,000 feedbacks per month
  • 10 source connections
  • Weekly synthesis report
  • AI Chat — ask your data
  • Priority support
Get started
Scale
$209 /mo

For orgs processing feedback at scale across multiple products.

  • Unlimited feedbacks
  • Unlimited sources
  • Weekly synthesis report
  • AI Chat — ask your data
  • REST API access
  • Dedicated support
Get started
"

We used to spend Friday afternoons manually tagging support tickets into a spreadsheet. FeedbackMind replaced that entire ritual and catches patterns we never would have found — three sprints earlier than we would have.

MG
María González
Head of Product, Lumina

Start hearing what your users are really saying

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